| We are required
by the Financial Services Authority to give you this document
to decide if our services are right for you.
The Mortgage Warehouse, Rainbows End,
Sundridge Hill,
Cuxton,
Kent
ME2 1LF. Tel. 08700 42 42 40 Fax. 08700 42 42 52. www.themortgagewarehouse.co.uk
| 1. The Financial Services Authority (FSA) |
| The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you. |
| 2. Whose products do we offer?Insurance |
We offer mortgages from the whole market.
|
|
We only offer mortgages from a limited number of lenders. Ask us for a list of the lenders we offer mortgages from.Mortgages |
|
We only offer mortgages from a single lender. |
| 3. Which services will we provide you
with?Insurance |
|
We will advise and make a recommendation for you after we have assessed your needs. |
|
You will not receive advice or a recommendation from us. We
may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. |
| 4. What will you have to pay us for our services?Insurance |
|
No fee. We will be paid commission from the lender. |
|
A fee of £ payable on completion of your mortgage. We will also be paid commission from the lender. |
You will receive a key facts illustration when considering a particular mortgage which will tell you about any fees relating to it. |
| 5. Refund of Fees. |
| If we charge you a fee and your mortgage does not go ahead, you will receive:Mortgages |
|
A full refund |
|
No refund |
| 6. Who regulates us? |
The Mortgage Warehouse, Rainbow’s End, Sundridge Hill, Cuxton, Kent, ME2 1LF is authorised and regulated by the Financial Services Authority. Our FSA Register number is 305277.
Our permitted business is advising on and arranging mortgages.
You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234. |
| 7. What to do if you have a complaint |
If you wish to register a complaint, please contact us:
| ...in writing |
Write to: Compliance Manager, The Mortgage Warehouse, Rainbow’s End, Sundridge Hill, Cuxton, Kent, ME2 1LF |
| ...by phone |
Telephone 08700 42 42 40 |
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
|
| 8. Are we covered by the Financial Services Compensation Scheme (FSCS)? |
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. |
| Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000. |
Further information about compensation scheme arrangements is available from the FSCS. |
|
